– The product is faulty due to the manufacturer, cannot function.
– Goods damaged due to shipping to customers of the company
– Delivery is not the correct model or type that the customer ordered
– Delivery is missing
If you find the above cases, please do not receive the goods and ask our forwarding staff to confirm the status of the goods on the spot and request a return. Otherwise, customers must immediately report the faulty goods to us within 24 hours of receiving the goods for support in renewal, after 24 hours we will not assist in solving because by default, customers have agreed with products are delivered.
General terms and conditions for exchange and payment:
– “One for one” for products sold within 07 days if there is a problem.
– There are full stamps, invoices, no scratches, distortion, external damage, broken ..
– The time to change goods does not exceed 3 days from the date of receipt of the goods (based on the purchase invoice or the receipt of the delivery party).
– There are full supporting documents such as receipts, invoices, delivery notes, warranty cards, catalouge …
However, for some products we will not apply the same return conditions as above, in the sales consultation process, we will advise specifically on the deadline as well as the form of return for each product. for customers to refer to when they need to buy that product.
Refund fee: the refund fee will be fully paid by the company if the fault is on the company.
Refund method: The product will be renewed for the customer, in the event that there are no products in stock, the company commits to refund 100% of the fee that the customer has paid to us through methods such as Cash at the company or transfer to customers